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NewGene Technologies

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NewGene Technologies

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NewGene
Technologies

AI-Powered Facility Management Platform for Smarter Building Operations

FMGenie is a comprehensive AI-powered Facility Management platform powered by IFMBOT, an intelligent AI assistant that transforms fault reporting, maintenance management, and facility operations. From AI-powered fault reporting and automated ticket management to predictive maintenance, multilingual support, AI analytics, and smart technician assignment, FMGenie helps organizations streamline maintenance processes, improve operational efficiency, reduce downtime, and deliver exceptional facility experiences.
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Al-Powered

Smarter decisions. better outcomes

Al Risk Detection

Identify issues before they become problems.

Predictive Insights

Data-driven insights for better planning.

Auto Reports

Generate accurate reports in minutes

Smart Scheduling

Optimize resources and timelines.

A Complete AI-Powered Facility Management Solution

IFMBOT – Intelligent Fault Reporting

Powered by IFMBOT, users can report faults through WhatsApp, web, mobile, voice, images, videos, or natural language. AI automatically classifies issues, creates structured tickets, detects fault categories and severity, supports multilingual reporting, and enables faster, more accurate fault management.

Intelligent Ticket & Technician Management

Automate ticket creation, fault status enquiries, technician assignment based on skills, availability and geo-location, automatic ticket reassignment, SLA monitoring, workflow automation, and complete maintenance lifecycle management from a centralized platform.

AI Knowledge Assistant & Smart Recommendations

IFMBOT provides instant FAQ support, conversational assistance, AI-powered solution recommendations, natural language understanding, feedback integration, and intelligent guidance for users, technicians, and facility managers to improve service quality and operational efficiency.

Dashboard, Analytics & Operational Insights

Monitor fault trends, SLA performance, technician productivity, asset health, recurring issues, operational KPIs, maintenance activities, and AI-powered insights through interactive dashboards and conversational report generation for smarter decision-making.

Predictive Maintenance & Intelligent Automation

Leverage AI to predict equipment failures, identify root causes, detect repeat failures, monitor asset health scores, recommend preventive maintenance, automate WhatsApp, Email, and SMS notifications, predict SLA breaches, and proactively reduce maintenance downtime.

Why Choose FMGenie?

Powered by IFMBOT AI

Automate fault reporting, maintenance workflows, technician assignment, and facility operations through an intelligent AI assistant.

Faster Issue Resolution

Accelerate maintenance response with automated ticketing, smart recommendations, workflow automation, and real-time notifications.

Complete Operational Visibility

Gain real-time insights into maintenance requests, technician performance, SLA compliance, fault trends, asset health, and facility operations through centralized dashboards.

Smarter Decision Making

Utilize AI-powered analytics, trend analysis, root cause detection, predictive maintenance, and conversational reporting to optimize operational performance.

Cloud-Based & Omnichannel Access

Access FMGenie securely through WhatsApp, web, mobile, voice, and multilingual AI, enabling seamless collaboration across users, technicians, and facility managers.

Key Benefits

  • Powered by IFMBOT AI Assistant
  • WhatsApp, Voice, Image & Video Fault Reporting
  • AI Fault Classification & Smart Ticket Creation
  • Natural Language & Multilingual Support
  • Intelligent Technician Assignment & Geo-Location Routing
  • Automatic Ticket Reassignment & SLA Monitoring
  • AI Knowledge Assistant & FAQ Support
  • Dashboard, Reports & AI Analytics
  • Root Cause Analysis & Repeat Failure Detection
  • Predictive Maintenance & Asset Health Monitoring
  • Automated Notifications via WhatsApp, Email & SMS
  • Real-Time Operational Insights & Reporting
IFMBOT Dashboard
GPT2
GPT1
Fault Management
bot

Frequently Asked Questions (FAQs)

How can facility teams manage maintenance operations more efficiently?
Facility teams can centralise fault reporting, maintenance workflows, technician management, asset information and SLA monitoring through FMGenie, an AI-powered Facility Management platform from NewGene Technologies.
Users can report faults through channels such as WhatsApp, web, mobile and voice. FMGenie can convert reported issues into structured maintenance requests and tickets.
AI-powered fault classification can help identify the nature of a reported issue and create structured maintenance tickets. FMGenie uses AI to support this process.
Technician assignment can consider factors such as the nature of the fault, technician availability and location. FMGenie supports intelligent technician assignment and geo-location-based routing.
Teams can track maintenance response and resolution against defined service levels through SLA monitoring tools. FMGenie helps identify potential SLA breaches and provides visibility into SLA performance.
Analysing maintenance history and recurring fault patterns can help teams identify repeat failures and investigate potential root causes. FMGenie supports repeat-failure detection and root-cause analysis.
Predictive maintenance uses asset information, maintenance history and operational patterns to identify potential problems before they become major failures. FMGenie uses AI-powered insights to support predictive maintenance and asset health monitoring.
Dashboards and analytics can provide visibility into faults, maintenance activity, SLA performance, technician productivity and asset health. FMGenie provides operational dashboards and AI-powered reporting.
How can facility managers understand maintenance performance?
Dashboards and analytics can provide visibility into faults, maintenance activity, SLA performance, technician productivity and asset health. FMGenie provides operational dashboards and AI-powered reporting.
Yes. FMGenie supports WhatsApp-based interactions for activities such as fault reporting, notifications and maintenance-related communication.
Identifying recurring faults and their underlying causes can help teams address problems rather than repeatedly treating the same symptoms. FMGenie supports repeat-failure detection and root-cause analysis.
Automating activities such as ticket creation, task assignment, notifications and reporting can reduce administrative work for technicians and facility teams. FMGenie uses AI-powered workflows to support these activities.
Automated notifications can keep users, technicians and managers informed about relevant maintenance activities and updates. FMGenie supports notifications through channels including WhatsApp, email and SMS.
AI can be introduced into specific operational processes such as fault classification, ticket creation, technician assignment, reporting and predictive maintenance. FMGenie integrates AI into these facility management workflows to support teams rather than simply adding another standalone AI tool.

Our clients are our best advocates!

We persistently thrive to deliver excellence and take every remark by heart, be it a compliment or a comment !
“The eCMS application is highly user-friendly. Digitizing the checklists and quotations has not only saved us a significant amount of time but also made it easier to retrieve them instantly whenever needed. This feature has streamlined our operations by reducing the time spent searching for and managing physical documents. Additionally, their live support is excellent”.

Yuvaraj

Project Manager
Landscape Engineering Pte Ltd.(LEPL), Singapore
“Actually they had a very smooth system in place – either they reach out to you or you reach out to them, to start with. Their marketing team reached our office, we arranged a demo session and explained our needs. They customized the product and trained our team. I personally recommend NGT”

Louis Liu

Project Manager
CHL Construction Pte Ltd., Singapore
“The app has reduced the hassle of too much of paper-work and the situations that we face when some data or data-sheet is lost”.

Andy Ng

Project Manager
Seng Foo Building Construction Pte Ltd., Singapore

Transform Facility Management with FMGenie & IFMBOT

Powered by IFMBOT, FMGenie combines intelligent fault reporting, automated ticket management, AI-powered analytics, predictive maintenance, smart technician management, multilingual virtual assistance, asset health monitoring, and operational intelligence into one unified platform. The result is faster issue resolution, improved maintenance efficiency, reduced operational costs, and smarter, AI-driven facility management.

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Smarter Facilities Happier People